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Terms & Conditions

This page contains important information that you need to know when booking your stay.

By making a booking with us you are agreeing to the Boreland Loch Tay (the Owner)’s Terms and Conditions.

The Booker acknowledges that he/she is authorised to accept the following Terms and Conditions on behalf of all Guests and that all Guests are aware of the booking Terms and Conditions and have agreed to be bound by these terms and have acknowledged the following:

  • The maximum number of people who will be staying at the Property during the booking period.
  • The booking Terms and Conditions shall be subject to Scott law and time shall be of the essence.
  • The Booker has agreed that they will act as principal and always has absolute liability for all the Guests.
  • The Booker certifies they are over 18 years of age.

INTERPRETATION

Reference to any statute or any statutory provision includes a reference to

a) that statute or statutory provision, which may from time to time be amended, extended or re-enacted or consolidated and

b) all statutory instruments or orders made pursuant to it.

Words denoting the singular number only shall include the plural and vice versa.

Unless the context otherwise requires, references to any clause, sub clause or schedule is to a clause, sub-clause or schedule of or to these Terms and Conditions.

The headings in this document are inserted for convenience only and shall not affect the construction or interpretation of these Terms and Conditions.

The Booker is the person who is authorised to agree to and accepts these Terms and Conditions on behalf of all persons staying at or visiting the Property (Guests) during the period of the booking. Acceptance will be deemed to have occurred when a booking is made and a deposit paid booking or payment, unless an objection to any of the terms has been sent and acknowledged by the Owner.

THE RENTAL

The Booker and the Owner acknowledge that these Terms & Conditions form the entire agreement between the Owner and the Booker and where any of the booking Terms and Conditions are deemed unenforceable then all other parts of these Terms and Conditions shall remain in full force and operation and shall be enforceable between the parties.

The use of the accommodation and facilities are entirely at the risk of the Guests.

The Owner accepts no responsibility for injury, loss or damages to the Guests, their belongings or their motor vehicles. Guests must make a full risk assessment of their use of any equipment on the Property, including but not limited to infant and child equipment.

The rental of the Property does not include or guarantee the availability of additional sporting or entertainment activities, which may be available to be booked separately with the Owner.

The rental confers upon the Booker the right to occupy for a holiday, as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9 and any equivalent or similar provision under the laws of Scotland, and the Booker acknowledges that the rental granted by these Terms and Conditions is not an assured tenancy and that no statutory periodic tenancy or protected tenancy or equivalent or similar tenancies under the laws of Scotland will arise.

Unless on a pre-agreed catered package, the rental is on a self-catering basis.

All bedding is included; however, towels are not. The latter can be rented at £10 per person.

BOOKINGS AND PAYMENTS

Payments can be made by credit/debit card or bank transfer.

To confirm a reservation a non-refundable deposit of 20% of the total booking amount is payable.

The booking will only be confirmed once the Owner has received the deposit from the Booker.

The remaining balance must be paid no less than 8 (six) weeks prior to the Guests’ arrival date.

If a booking is made within 8 (eight) weeks of the arrival date, then the full amount is payable.

All bookings are subject to a £500 Security/Damage Deposit.

The Owner will endeavour to send to the Booker full details of access and directions to the Property 1 week prior to arrival, together with a reminder to pay the Security Deposit.

ARRIVAL AND DEPARTURE TIMES

Arrival times: Anytime after 4PM

Departure times: by 10AM unless otherwise agreed in writing by the Owner.

Should a late check out make us liable for extra costs (e.g. compensation to the next booker) we reserve the right to pass on these costs to you.

Free parking is offered on our premises for the duration of the stay at the booker’s own risk.

NO REFUND IS GIVEN FOR AN EARLY CHECK OUT OR NO SHOW.

RESPONSIBILITIES & DAMAGE DEPOSIT

The number of persons stipulated for the Property, as advertised on the Owner’s website or literature, must not be exceeded under any circumstance.

Only the number of adults, children and infants agreed between the Booker and the Owner at the time of booking may occupy the premises at any time, day or night, unless the Booker has received written permission from the Owner prior to the rental.

The Booker must ensure that the property, its surrounding area and contents are used in a proper and careful manner.

The Booker is also responsible to take reasonable care of the Property and ensure that the Property and all equipment is left clean and tidy and any furniture or bedding which has been moved is returned to its original place.

Rubbish is to be disposed in black bags and placed in the blue bins found outside within the enclosed bin area.

All Guests must take outdoor shoes off at the front door.

Loch Tay water access

Guests are more than welcome to use Boreland Loch Tay’s own private beach. However, for safety reasons and to prevent trespassing, the booker must first seek permission from the staff on site prior to use.

There is a sign posted path to this private shoreline, which will be pointed out to guests as required. If in doubt over the location of the private shoreline, it is the responsibility of the Guests to ask the Owner’s staff to show them the location.

There is no Loch access available to Guests between Boreland Farm’s own private shoreline and the public shore in the village of Kenmore. All other points of access to Loch Tay in between are privately owned and under no circumstances are Guests permitted to use any of these Loch access points.

Failure to adhere to the above conditions will result in the loss of the Security Deposit.

Damage & Fees

All damage must be reported to the staff on duty.

The Booker is responsible for any damage caused to the property and its contents by improper use or through accident. Any damage to the outside and inside of the property, fixtures, fittings, furniture or cooking equipment will be charged to the booker in all cases.

In the event of loss or damage being discovered during our check-out inspection which has not been reported, we reserve the right to deduct from the damage deposit the cost of repairing, replacing or making good the loss/damage.

Please note that the paying of the Damage Deposit does not limit the Booker’s liability for loss or damage to the Property. You will be expected to pay the full amount of loss or repair.

If the cost to rectify the damage caused or loss incurred exceeds the value of the damage deposit the Booker agrees to reimburse Boreland Loch Tay with the balance outstanding on demand.

Please find outlined below an example of chargeable items and the fees applied:

Soiled Mattresses (e.g. vomit or urine) - £150

Vomit or urine on carpet - £150

Spillages or stains on any furniture – depending on the damage, to be appraised and advised, minimum £100 charge

Dishes left unwashed - £30

Broken window – to be appraised and advised, minimum £300 charge

Broken door(s) – to be appraised and advised, minimum £200 charge

Leaving bin bags of rubbish - £30

It is mutually agreed that:

While every effort is made to ensure that the property reserved is available at the agreed time and date, if due to circumstances beyond the Owner’s control, included by not limited to fire, theft or sale, the property is not available we reserve the right to return all money paid. The Booker agrees that the Owner will have no further liability and The Owner will not be held responsible or be liable

The Owner’s liability will be limited to the refund of money paid and the Booker will have no further claims for any additional costs incurred including but not limited to cost of flights, train tickets, hotel accommodation or car hire. Bookers are strongly advised to insure against unavoidable cancellation

The Owner accepts no liability for any accident, damage, loss, injury, expense, or inconvenience whether to person or property which the Booker or any Guests may suffer or incur that arise out of the rental or are in any way connected with the rental.

The Owner cannot accept a change of rental property or details of a booking once the booking deposit has been received. However, occasionally the Owner can accept an alteration of dates, notwithstanding any obligations incurred if a change of dates is requested within less than 8 weeks of a Booker’s arrival date.

The Owner aims to ensure that information is accurately conveyed on the website. Any changes to the Property and its facilities will be notified to you as reasonably practical. We cannot accept responsibility for any changes or claims to the area amenities mentioned on our website.

Any complaints must be notified in the first instance to the onsite manager or another member of staff immediately, so that they can investigate the circumstances and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the date of departure, or where you have denied or prevented us or our agents the opportunity to try to put matters right during the Guests’ stay.

Occasionally accidents do happen, and any losses must be paid for. The Property will be checked and cleaned before the arrival. Should you find on arrival any damage or non-working items you will notify the onsite manager or another member of staff immediately, so that matters can be rectified.

The Owner has the right to access the Property at any time during the rental, after reasonable notice has been given by the Owner, or without notice in an emergency

Noise and Anti-Social Behaviour

Noise included but not limited to live music, amplified music through a speaker system, singing and shouting is nor permitted between the hours of 11pm and 9am.

Use of group BBQ and bonfire areas is not permitted between the hours of 12am and 9am.

Any form of antisocial or threatening behaviour towards staff, other guests or members of the public is completely unacceptable and not tolerated.

Should the aforementioned happen, or if groups are found to be causing a disturbance of any nature in the Fearnan village, it will result in the loss of the Security Deposit, as well as, if the circumstances require it, the groups being reported to the appropriate authorities.

SMOKING AND VAPING POLICY

We have a very strict no smoking and no vaping allowed in any of our Properties.

Evidence found of either smoking or vaping or if the fire alarm is set off by doing so will result in the loss of whole Security Deposit.

Additionally, if at the end of the Booker’s stay, during the check-out inspection is discovered that our policy was not respected the loss of the whole Security Deposit applies.

PETS POLICY

While we are pet lovers ourselves, we operate a no pets allowed policy for the comfort of some of our guests who may have allergies.

This policy also ensures we maintain our high standard of cleaning in our properties for the enjoyment of our guests.

As a result, pets are not allowed on the grounds of or inside the properties, unless the Booker has received written permission from the Owner prior to arrival due to unavoidable circumstances. Should the Owner grant such permission a £350 cleaning fee applies.

If at the end of the Booker’s stay during the check-out inspection traces of pets have been found, it will result in the loss of the Security Deposit.

If the Booker is found to have breached this policy during their stay, the Owner reserves the right to terminate the booking without notice, refund and forfeit the Security Deposit.

ADULT ENTERTAINMENT

We operate a strict no adult entertainment policy.

Boreland Loch Tay has several properties that can accommodate different type of parties at the same time which are not limited to hen or stag dos only, and for this reason we cannot allow or make provisions for adult entertainment.

If the Booker is found to be in breach of this policy, the stay will be terminated on the spot without notice, refund and with the forfeit of the Security Deposit.

PRICE ALTERATIONS

We reserve the right to adjust prices quoted on our website, other adverts or on details about the Property at any time. This will not affect any prices we have previously confirmed with the Booker.

CANCELATIONS

All cancelations must be in writing.

Once a request has been received the following time lines and payments apply when cancelling the booking:

More than 8 weeks – 20% of the total booking amount

Between 4 and 8 weeks – 50% of the total booking amount

Less than 4 weeks – 100% of the total booking amount

Bookers are strongly advised to take out a holiday insurance (which includes cancellation insurance covering sickness and unavoidable reason for cancellation) prior to the booking period.

LOST PROPERTY

The Owner cannot accept any responsibility for any items Guests leave behind in the Property. The Owner will endeavour to locate the lost item(s), if contacted by the Booker within 5 working days of

departure.

If lost property known to belong to the Guests is found, the Owner will inform the Booker and agree the means to return it, at the expense of the Booker. Any items for which the Booker does not make return arrangements will be disposed of after 7 working days of notification.

WI-FI POLICY

We offer complimentary standard internet. We do not recommend in particular the use of any websites and your use of the internet service is carried out entirely at your own risk.

We have no responsibility for, or control over, the internet services you access and do not guarantee that any services are error or virus free or the availability of the service.

We do not guarantee the security of the information you may transmit or receive while using the internet service, nor do we accept any responsibility for the protection of your information or to ensure the security and confidentiality of your information and data while using the service.

While using this complimentary service the Booker agrees not to use the Service to access Internet Services, or send or receive e-mails, which:

  • Are defamatory, threatening, intimidatory or which could be classed as harassment;
  • Contain obscene, profane or abusive language or material;
  • Contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
  • Contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
  • Contain material which infringe third party’s rights (including intellectual property rights);
  • In our reasonable opinion may adversely affect the manner in which we carry out our business;
  • Involves downloading, altering, e-mailing and distributing copyrighted content unless certain that the Owner of such works has authorised its use by you;
  • Constitutes or can constitute a criminal offence or is otherwise unlawful or inappropriate, either in the United Kingdom or in any state throughout the world.

The Booker agrees to compensate the Owners fully for any claims or legal action made or threatened against the Owners by someone else because the Booker has used the service in breach of these Wi-Fi usage terms and conditions.

SUITABILITY OF THE PROPERTY

The Property summary details aim to give accurate descriptions of the Property. Should there be any specific health or mobility difficulties, which may affect one of the Guests, the Owner requires that this is pointed out when enquiring, so the suitability of the Property can be established.

The Owner accepts no responsibility or liability in connection with the suitability or non-suitability of the Property for the Guests. The Booker accepts that the Property is situated in a rural area and may be affected by local country pursuits, including but not limited to animal noise, grass cutting and ancillary agricultural. The existence of natural flora and fauna at the Property means that insects and other wildlife are not uncommon, and the Guests acknowledge the rural nature of the Property.

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