FAQs

How do I book a stay at Boreland Loch Tay?

It’s easy! You can reserve securely from our website, by calling our office on 01887 827691 or by emailing us at info@borelandlochtay.co.uk. A 20% initial deposit is required to secure the reservation and will be taken from the total balance owed. Your final balance is due 8 weeks prior to your arrival. If you make the reservation within 8 weeks of check-in, the total balance is due.

What payment methods are accepted?

A credit or debit card is required for all reservations and the initial deposit payment. We accept Visa, MasterCard, American Express and Discover. The final payment may be paid by credit or debit card or bank transfer.

Are there any additional charges?

The price quoted is the price you pay, however sometimes accidents do happen and a list of charges for any unfortunate and rather rare accidents or damages can be found under our T&Cs.

Is there parking on site?

Yes, there is plenty of free parking available in our allocated area on the property.

What if I need to cancel my reservation?

If you must, you may cancel your reservation in writing up to 8 weeks before your arrival date. Please email us at info@borelandlochtay.co.uk to notify us of your cancellation. A full breakdown of our cancelation policy is found under our T&Cs.

Can I make changes to my reservation?

If you need to make any changes to your reservation, please call or email us. Please note that changes to your reservation may affect your individual rates as we operate a minimum occupancy policy for each property.

How many people can each property accommodate?

Due to Covid-19 restrictions, all of our accommodation capacity has been reduced to 8 people maximum, regardless of the size of the property. Outside of these restrictions, the usual capacity of each property can we found below:

  • Farmhouse – 25 people
  • Bunkhouse – 20 people
  • Cabin – 20 people
  • Cottage – 16 people
  • Ben Lawers Chalet – 10 people

What time may I check-in/check-out?

Check-in time begins at 4:00 pm and check-out is by 10:00am on your departure day. Our on-site team is available around the clock to personally check you in and out. You may request an early check-in or late check-out by emailing us up to a week before arrival to see if your unit will be ready early and whether we are able to accommodate a late check-out

How do I get to Boreland Loch Tay?

Our address is:

 

Boreland Loch Tay

Dalchiaran, Fearnan

Perthshire

PH15 2PG

Scotland

For directions please click here.

How do I get access to the property?

One of our friendly staff members will meet your group upon arrival and show you to your accommodation. In certain instances where it is not possible or necessary for your group to be personally shown to the property, detailed instructions will be emailed to you with access details included for the property.

Do you offer housekeeping?

We do not offer a housekeeping service during a guest’s stay at Boreland Loch Tay, but properties are cleaned thoroughly between guest stays.

Are bedding and towels included in my booking?

Every property is prepared with fresh bedding before your stay. Towels can be added to your booking for a charge of £5 per towel. If you do not wish to bring your own towels please call or email us and we will add it to your booking.

What other facilities are included in my reservation?

Your property will be stocked with coffee, tea and sugar.

Each of our properties includes an outdoor space with a bonfire pit and a BBQ. If your stay includes a BBQ experience, BBQ charcoal is included and there an allocated amount of fire logs are included too.

Every property is equipped with a refrigerator. Every property apart from the Bunkhouse is equipped with a dishwasher.

Do you provide catering and is breakfast included?

No catering is provided at Boreland Loch Tay and breakfast is not provided but our kitchen facilities are excellent for large groups to self-cater.

All of our properties include a BBQ, and charcoal can be provided on arrival for an additional cost. Utensils are included in every property.

BBQ packs are available to purchase for £15pp.

What is included in the BBQ pack?

Standard:

Beef burger
Garlic pork steak
2 x buns
2 x Cheese slice
Chicken drumstick
Chinese beef kebab
Corn on the cob

Vegetarian / Vegan option:

Vegetarian burger
Spicy bean burger
Vegetarian sausage
2 x buns
2 x Vegan cheese slices
Corn on the cob
Coleslaw

All High quality, fresh and locally sourced ingredients.

Prepared and ready to cook – £15pp

Can I have shopping delivered?

Yes – you can arrange for an online supermarket order to be delivered and we will ensure it reaches you in your property.

Is there a restaurant or pub on site or nearby?

We do not have a restaurant or pub on site, but different options can be found within the villages of Kenmore or Aberfeldy, just a short drive away.

What activities are available?

We offer a range of exciting activities, both onsite and within the local area. Please see our Activities page for further info.

Are there any other guests on site?

We have five properties on our site here at Boreland Loch Tay and each property is self contained with all its own facilities. Family celebrations, hen and stag weekends and corporate events can all take place onsite at the same time with no disruption. A wedding party would normally book out the whole site for exclusive use.

Do you allow children?

Children of all ages are more than welcome! We ask that you are respectful of your neighbours by not allowing children to run around other properties or make excessive noise.

Do you allow pets?

While we are pet lovers ourselves, we operate a no pets allowed policy in most of our accommodation, for the comfort of some of our guests who may have allergies. Should you wish to bring a pet please contact us in advance for permission. Should we grant such permission a cleaning fee will apply. Please see our Terms and Conditions for further information.

What should we do in the case of an emergency?

Each of our properties is equipped with a first aid kit.

As our properties are purely self catering, there may not always be a member of staff present. We would ask that all groups have a responsible person present, who would contact the relevant emergency service in the event of an emergency.