- THE TYPE OF PERSONAL INFORMATION WE MAY COLLECT
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data or information where the identifier has been removed (anonymous data).
We collect personal information from various sources, such as directly from you when you access or use the website. This includes site visits, using our website, or corresponding with us. This includes:
- Information that you provide by filling in forms on our website. This includes information provided at the time you subscribe to our services, post comments or material to the website, or request further services. We may also ask you for information when you enter a contest or promotion sponsored by us or when you report a problem with our website;
- Personal identifiers, such as title, name, postal and email addresses, postcode, and contact telephone numbers. We may also collect the names of those who are part of a group booking where necessary, and the age of children to meet your needs (e.g. to provide a cot) and enable us to confirm any restrictions that may apply to a room booking;
- Records and copies of your correspondence (including email addresses), if you contact us;
- Business-to-business information, for corporate customers and corporate business leads and contacts: job title, business address and business email address;
- Transaction information (if and to the extent that any such payment information constitutes personal data), including payment, reservation and booking details, and including meals, beverages & car parking;
- Your search queries on the website;
- Facebook Page Insights Data. In relation to our Facebook Pages, we may receive Insights Data from Facebook, i.e. aggregated data that can help us to understand how visitors are engaging with our Page, which may be based on personal data collected during your visit to our Page or its contents. In relation to the processing of this personal data only, we are joint controllers with Facebook Ireland Limited. Facebook Ireland Ltd has agreed to take primary responsibility under the GDPR for the processing of Insights Data and to comply with all applicable obligations under the GDPR with respect to the processing of Insights Data, so all requests and queries should be addressed to Facebook Ireland Limited. The Page Insights Controller Addendum sets out our respective responsibilities and is subject to the jurisdiction of the Irish Courts and the laws of Ireland. The Irish Data Protection Commissioner is the lead supervisory authority; and
- Customer special requests and feedback including complaints, whether via phone call, emails, or online free text fields.
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website;
- Information about the devices you use to access the website (such as the IP address and type of device, operating system, and web browser);
- Dates, times, and the duration of your use of the website (including whether you are a repeat or first time visitor to the website); and
- Information about your online activities over time and across third-party websites or other online services (behavioral tracking).
Information we collect automatically may be statistical data that does not include personal information. We may maintain or associate any such statistical data with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up user experience, and to improve and personalise our services, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.
Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. Pages of our website and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We may also receive personal data about you from another source. Third parties that we receive personal data from may include:
- Travel agents, booking agents, and other agents;
- Corporate customers and public information sources such as Companies House or similar registers in the jurisdictions of our operations;
- Comparison and review websites;
- Social networks;
- Marketing service providers and advertising technology providers; and
- Other licensees in accordance with licensing requirements.
Some content or applications on the website may be served by third-parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.
